These Terms and Conditions set out the basis on which we provide domestic and commercial removal, packing, storage coordination and related services within Roehampton and the surrounding areas. By booking our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.
In these Terms and Conditions, the following expressions have the meanings indicated:
Company means the removal business providing the services.
Customer means the individual, business, or organisation that engages the Company to provide services.
Services means removals, packing, loading, unloading, transportation, storage coordination and any associated services provided by the Company.
Premises means the collection address, delivery address, or any other location where the Services are carried out.
Goods means the items that are to be moved, packed, transported, stored, disposed of or otherwise handled by the Company.
The Company provides removal services for households and businesses, including but not limited to:
Local moves within Roehampton and nearby areas.
Longer distance moves within the United Kingdom.
Packing and unpacking services where agreed in writing.
Loading, transporting and unloading of Goods.
Assistance with furniture disassembly and reassembly where agreed in advance.
The exact Services to be provided will be set out in the quotation or service confirmation issued by the Company.
Any quotation issued by the Company is based on the information supplied by the Customer at the time of enquiry. Quotations are usually provided on a fixed price or hourly rate basis, as specified in the quotation.
Quotations are valid for a limited period stated by the Company and may be subject to change if:
The Customer’s requirements change.
Access at the Premises differs from that described, including parking restrictions, floor levels, or lift unavailability.
The volume or nature of Goods differs from that originally stated.
Additional services are requested by the Customer.
Quotations do not include customs duties, parking charges, tolls, congestion charges, or other third-party fees unless expressly stated.
A booking is made when the Customer accepts the Company’s quotation and the Company confirms the booking. Acceptance may be made in writing, by electronic communication, or other documented form as recognised by the Company.
The Customer must provide accurate details of the Premises, including access limitations, parking arrangements, and any special handling requirements. Failure to provide accurate information may result in additional charges, changes to the Services, or cancellation by the Company.
The Company reserves the right to decline or cancel a booking at its discretion where the job cannot be safely or lawfully completed.
The Company may require a deposit to secure a booking. The amount and due date of the deposit will be stated in the quotation or booking confirmation. Deposits are usually non-refundable except where otherwise stated in these Terms and Conditions or required by law.
Unless agreed otherwise in writing, the balance of the payment is due on or before completion of the Services on the moving day. The Company may refuse to unload Goods until payment has been made in full.
The Company accepts payment by the methods specified in the quotation or booking confirmation. The Customer is responsible for ensuring that cleared funds are available on the due date.
Where payment terms are extended for business Customers, invoices must be settled within the period stated on the invoice. Late payments may incur interest and administrative charges at reasonable commercial rates.
The Customer may cancel or postpone a booking by providing written or electronic notice to the Company.
Where the Customer cancels or postpones:
More than a specified number of working days before the service date, the Customer may only forfeit part or all of the deposit, depending on the Company’s stated policy.
Within a short period before the agreed service date, the Company may charge a cancellation or postponement fee reflecting the loss of booking and any costs incurred.
The specific notice periods and applicable charges will be detailed in the quotation or booking confirmation where available. The Company will act reasonably when applying cancellation or postponement charges.
If the Company needs to cancel or reschedule a booking due to circumstances beyond its control, it will notify the Customer as soon as practicable and offer an alternative date or a refund of any sums paid for Services not yet provided. The Company will not be liable for any indirect losses caused by such cancellation or rescheduling.
The Customer agrees to:
Ensure that suitable parking is available close to the Premises and obtain any necessary permits or permissions where required.
Provide clear and safe access to the Premises, including informing the Company of stairs, lifts, narrow doorways, or other obstacles.
Be present or represented at the Premises throughout the Service unless otherwise agreed.
Secure valuable, fragile, or high-risk items appropriately, and inform the Company in writing of any items of significant value or requiring special handling.
Ensure that all Goods are properly packed unless packing services have been arranged.
Comply with all applicable laws and regulations concerning the Goods and the Premises.
The Customer must not include in the Goods:
Explosive, corrosive, flammable, or hazardous materials.
Illegal goods, stolen property, or items obtained unlawfully.
Perishable items or live animals unless expressly agreed in writing.
Any items which are restricted by law from being transported or disposed of.
If such prohibited items are included without the Company’s knowledge, the Customer will be responsible for any resulting loss, damage, fines, or claims, and the Company may dispose of or remove such items at the Customer’s cost.
Where the Customer requests removal and disposal of unwanted items, the Company will handle such items in accordance with applicable waste and environmental regulations.
Some items may require special handling, treatment, or disposal and may incur additional charges. These may include electrical appliances, bulky waste, or items classified as hazardous or controlled waste.
The Customer is responsible for accurately identifying items intended for disposal and confirming that they are suitable for removal under local regulations. The Company reserves the right to refuse to remove any items that cannot be lawfully or safely transported or disposed of.
The Company will not accept responsibility for items removed as waste where the Customer has incorrectly identified them or failed to distinguish them from items intended to be moved.
The Company will exercise reasonable care and skill in providing the Services. However, the Company’s liability is subject to the limitations set out in this section.
The Company will not be liable for loss or damage to Goods where:
Such loss or damage arises from the Customer’s failure to adequately pack items when packing services are not provided.
Goods are inherently defective, fragile, or unsuitable for transportation.
Damage arises from fair wear and tear, atmospheric or climatic conditions, or normal handling.
The Customer has failed to inform the Company of items of unusual value or vulnerability.
Minor cosmetic damage occurs to items that are not suitably protected or to areas such as walls, floors, or door frames where adequate protective measures have not been feasible.
Unless otherwise agreed in writing, the Company’s liability for loss of or damage to Goods will be limited to a reasonable amount per item or per consignment, taking into account the value of the Goods, industry practice, and any insurance arrangements the Customer may have in place. The Customer is strongly advised to arrange their own insurance cover for Goods in transit and during handling.
The Company will not be liable for any indirect, consequential, or purely economic loss, including loss of profits, loss of use, or loss of opportunity, arising from the Services, whether in contract, tort, or otherwise.
Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited by law.
The Company will make reasonable efforts to adhere to agreed dates and times. However, times are estimates only and are not guaranteed. The Company is not liable for delays caused by circumstances beyond its reasonable control, including but not limited to adverse weather, road closures, traffic conditions, vehicle breakdown, accidents, or industrial action.
If performance of the Services is prevented or substantially hindered by events beyond the Company’s control, the Company may suspend or cancel the Services and will notify the Customer as soon as reasonably practicable. In such cases, the Company’s liability will be limited to the return of payments received for Services not provided, where appropriate.
If the Customer wishes to make a claim for loss or damage to Goods, or to raise a complaint about the Services, the Customer must notify the Company as soon as reasonably possible.
Visible damage should be reported before the team leaves the Premises where feasible. Any subsequent claim should be confirmed in writing within a reasonable period, setting out full details of the alleged loss or damage.
The Company will investigate all properly submitted claims and may request supporting evidence such as photographs, receipts, or repair estimates. The Customer must cooperate fully with the investigation.
The Company will respond to complaints and claims within a reasonable time frame and seek to resolve disputes fairly and in accordance with these Terms and Conditions.
The Company maintains insurance appropriate to its operations, in line with reasonable industry standards. Details of cover can be provided upon request.
The Customer is responsible for ensuring that the level of cover meets their needs and is encouraged to obtain additional insurance where the value of Goods or the level of risk requires it.
The Customer must ensure that the Company’s vehicles can park reasonably close to the Premises at both collection and delivery locations. Any parking restrictions, charges or limitations must be disclosed in advance.
The Customer will be responsible for paying any parking fees or penalty charges incurred as a direct result of inadequate information or the Customer’s failure to obtain necessary permissions.
While the Company will take reasonable care to prevent damage to property, the Customer should take steps to protect carpets, floor coverings, and other sensitive surfaces if specific protection is required beyond the Company’s standard practice.
The Company reserves the right to subcontract all or part of the Services to carefully selected third parties. Where Services are subcontracted, these Terms and Conditions will still apply, and the Company will remain responsible for the performance of the Services.
The Company will collect and process personal data relating to the Customer in order to manage bookings, provide Services, process payments, and comply with legal obligations. The Company will handle such data in accordance with applicable data protection laws and internal policies.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
The Company may update or amend these Terms and Conditions from time to time. The version applicable to a particular booking will be the version in force at the time the booking is confirmed.
If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, it will be deemed modified to the minimum extent necessary to make it valid and enforceable, or, if that is not possible, deleted. The remaining provisions will continue in full force and effect.
These Terms and Conditions, together with the quotation and any written variations agreed between the parties, constitute the entire agreement between the Customer and the Company in relation to the Services. No other statement, representation, or warranty shall have contractual effect unless expressly agreed in writing.
When you choose one of the leading removal companies in Roehampton, SW15 you will receive top-quality service at incredibly competitive cost.
| Transit Van | 1 Man | 2 Men |
| Per hour /Min 2 hrs/ | from £60 | from £84 |
| Per half day /Up to 4 hrs/ | from £240 | from £336 |
| Per day /Up to 8 hrs/ | from £480 | from £672 |
(57)