Terms and Conditions for Removal Companies Roehampton

These Terms and Conditions set out the basis on which our removal company provides domestic and commercial moving services, packing assistance, loading, transport, unloading, and related handling services. By making a booking, confirming an order, or allowing our team to begin work, you agree to be bound by these terms. These conditions are intended to create a clear, fair, and legally compliant framework for both parties, covering the booking process, payment obligations, cancellations, liability, waste disposal requirements, and the law that applies to the agreement. They are written for customers seeking a professional removals service and should be read carefully before any work is scheduled.

In these terms, references to “we,” “us,” or “our” mean the removal company providing the service, and “you” or “the customer” means the person, business, landlord, agent, or other party requesting the service. The exact scope of work may include one or more of the following: house moves, flat moves, office relocations, furniture transport, packing and unpacking assistance, storage-related handling, specialist item moving, and collection or disposal of unwanted items where agreed in writing. Unless otherwise stated, all services are supplied subject to these terms and any written quotation or confirmed order issued by us. Nothing in these terms affects your statutory rights under UK consumer law where applicable.

These terms apply to all removal company Roehampton bookings unless we expressly agree a variation in writing. Any special instructions, access limitations, parking restrictions, fragile item notices, or other important operational details must be provided by you in advance. Failure to give accurate information may affect the service, the price, timing, and our ability to complete the job safely. We reserve the right to refuse work that is unsafe, unlawful, materially misdescribed, or likely to place our staff, vehicles, or property at risk.

Booking Process

To arrange a booking, you must provide accurate and complete information about the move or collection, including the addresses involved, the preferred date and time, the items to be moved, access conditions, floor levels, parking arrangements, and any items requiring special handling. A quotation may be based on the information supplied at the time of enquiry. If the details change, we may revise the quotation, allocate extra time, amend staffing, or decline to proceed if the revised job is beyond the agreed scope. A booking is not confirmed until we have issued confirmation and, where required, received any deposit or prepayment.

We may offer estimates in writing or verbally, but an estimate is not a fixed price unless specifically stated. Where the service is charged on an hourly basis, the final cost will depend on the time taken from arrival to completion, including reasonable waiting time caused by access issues, parking delays, or customer-related interruptions. Where the service is charged on a fixed-price basis, the quotation is based on the information provided and assumes no material changes in volume, access, or complexity. If changes arise on the day, we may charge for additional work or agree a revised rate before continuing.

It is your responsibility to ensure that the booking details are correct and that all goods, fragile items, high-value items, and special circumstances have been declared honestly and fully. The customer must ensure that there is reasonable access to both properties, including safe entry and exit, usable parking where required, and sufficient space for loading and unloading. If lift access, permits, keys, security codes, or access arrangements are needed, you must provide them in good time. If we cannot complete the service because access details were incorrect or unavailable, this may be treated as a late cancellation or aborted job and charged accordingly.

Payments and Charges

Unless we agree otherwise in writing, payment is due on completion of the service or before unloading if requested by us. We may require a deposit or full advance payment for certain bookings, including high-demand dates, large moves, repeat changes to the schedule, or where specialist vehicles or extra staff are required. Accepted payment methods may include bank transfer, card payment, or other methods notified in advance. Any bank charges, transfer delays, or failed payment fees caused by the customer’s payment method are the customer’s responsibility.

Our prices may include labour, vehicle use, fuel, and standard handling, but they may not include additional services unless stated. Common extras may include waiting time, dismantling or reassembly, long carries, congestion or parking charges, stair carries, specialist lifting equipment, disposal fees, or additional insurance cover where available. Any such extras will be charged at our current rates or at the agreed rate for the booking. If the job takes longer than planned due to circumstances outside our control, including incomplete packing, restricted access, or inaccurate inventory, additional charges may apply.

Where a quotation is issued as VAT exclusive or VAT inclusive, this will be stated clearly. If VAT becomes payable, it will be charged in accordance with applicable tax law. If you dispute an invoice, you must notify us promptly with clear reasons, but this does not remove the obligation to pay any undisputed part of the amount due. We may suspend future services or withhold delivery of items, where lawful and reasonable, until overdue sums have been settled.

Cancellations, Amendments, and Delays

You may cancel or amend a booking by giving us reasonable notice. The amount of notice required may vary depending on the size and nature of the job, but cancellations made close to the scheduled date may result in a charge. If a deposit has been paid, it may be retained in full or in part to cover administrative costs, vehicle allocation, staff scheduling, and loss of opportunity, subject to consumer law where applicable. For same-day cancellations or where our team arrives and cannot proceed because the customer is not ready, access is blocked, or the job is no longer required, a call-out or aborted-job charge may apply.

We also reserve the right to cancel, postpone, or reschedule a booking if circumstances beyond our control make performance impractical, unsafe, or unlawful. This may include severe traffic disruption, vehicle breakdown, extreme weather, staff illness, accidents, civil emergency, or failure of a third party to provide access. If we cancel for reasons within our control, we will seek to rearrange the booking or refund any prepayment for the cancelled element, unless we have already provided part of the service. We will not be liable for any indirect loss caused by a reasonable postponement.

If a booking needs to be amended by you, including a change of date, time, property, inventory, or service level, we may treat the amendment as a new booking or revise the price. Changes requested after confirmation are subject to availability and may not always be possible. We recommend that any amendment is made in writing and as early as possible. Where the service is time-sensitive, such as on completion day or tenancy handover, you remain responsible for allowing sufficient time for the move and for coordinating all relevant parties.

Liability and Claims

We take reasonable care when handling your belongings, but liability is limited by the nature of removal work and by the information provided by you. You must ensure that items are adequately packed, secured, and marked where needed. Unless we have specifically agreed to pack an item ourselves, we are not responsible for damage caused by inadequate packing, pre-existing defects, wear and tear, hidden faults, or unsuitable containers. Fragile items, antiques, artwork, glass, electrical goods, and high-value possessions should be declared in advance and, where appropriate, transported under special arrangements.

We shall not be responsible for loss or damage caused by circumstances beyond our reasonable control, including but not limited to road incidents not caused by our negligence, adverse weather, third-party interference, faulty access points, hidden building defects, or the actions of the customer or another service provider. Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law.

Any claim for loss or damage must be reported to us as soon as reasonably possible and, in any event, within a reasonable time after the service has been completed or the issue discovered. You should keep the affected items and any packaging, and provide photographs, a description of the issue, and any supporting documents we reasonably request. We may inspect the item before accepting liability. If a claim is valid, our liability will be limited, at our option, to repair, replacement, or a refund of the fair value of the damaged item, subject to any applicable insurance terms and to the maximum extent permitted by law.

Waste Regulations and Disposal

Where we agree to remove, transport, or dispose of unwanted items, all waste handling will be carried out in line with applicable UK waste legislation, environmental rules, and duty-of-care requirements. You must tell us in advance if any items are hazardous, restricted, or require special treatment. This includes, for example, chemicals, paint, asbestos, needles, clinical waste, gas bottles, batteries, refrigeration units, electrical waste, or any material that may be regulated as controlled waste. We may refuse to handle items that we are not licensed or equipped to manage safely and lawfully.

If we take waste or unwanted goods for disposal, reuse, or recycling, title to those items may transfer to us or to our chosen licensed disposal partner once collected, provided this is lawful and clearly agreed. You confirm that you are entitled to dispose of the items and that they do not contain prohibited or dangerous materials unless expressly disclosed and accepted by us. We may charge separate fees for waste transfer, sorting, recycling, landfill, or licensed disposal. If incorrect information is given about the waste, any additional compliance cost, penalty, or administrative burden caused by that misdescription may be charged to you where permitted by law.

You agree not to place us in breach of any environmental, transport, or waste-handling law. If, during a move, we discover items that are unlawful to transport without special measures, we may isolate the items, refuse them, or arrange lawful disposal only where permitted and agreed. We are not obliged to transport waste that is mixed with general household goods unless it has been declared and priced as a disposal job. For clarity, our moving services are not a substitute for unauthorised dumping or unlicensed waste collection, and all handling must be undertaken responsibly and with proper documentation where required.

Customer Responsibilities

You must ensure that the property is ready for the move at the agreed time, including access, keys, lift use, parking permissions, and protection of floors or fixtures where necessary. You are responsible for disconnecting and reconnecting utilities, unless we specifically agree otherwise. Items must be packed securely in suitable boxes or containers unless we are providing a packing service. Any items that are especially valuable or irreplaceable should be moved only after you have made your own insurance and transport arrangements.

You must also ensure that there are no prohibited items in the load and that any goods handed to us are legal to transport. If you ask us to move items that are unsafe, illegal, or likely to cause damage to other property, we may refuse to carry them. You agree to indemnify us against losses arising from inaccurate declarations, unlawful instructions, or failure to obtain permissions required for the move. This includes losses caused by parking fines, access charges, breach of building rules, or delays due to missing authorisations where these were your responsibility.

We may require you or your authorised representative to be present at collection and delivery, or to provide clear written authority for us to proceed in your absence. If nobody is available at either end of the move, we may wait for a reasonable period, but if delivery cannot be completed, we may store, return, or otherwise deal with the goods at your cost and risk where lawful. The customer should also ensure that all directions given to our staff are clear, accurate, and consistent throughout the booking.

General Terms

We may subcontract part or all of the service to suitably qualified third parties, provided that this does not reduce your rights under these terms. Any waiver by us of a breach of these terms shall not be treated as a waiver of any later breach. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. No third party has any right to enforce these terms unless expressly stated otherwise.

These terms, together with the written quotation or booking confirmation, form the entire agreement between you and us in relation to the services supplied. Any prior discussions, representations, or informal arrangements are replaced by the final written agreement, unless expressly preserved. We may update these terms from time to time to reflect changes in law, business practices, or operational requirements, but the version applicable to your booking will be the one in force at the time your booking is confirmed, unless a change in law requires otherwise.

Governing Law: These terms and any dispute or claim arising from them shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer protection law gives you the right to bring proceedings in another court. By instructing us, you acknowledge that you have read, understood, and accepted these terms as the contractual basis for the removal service.